Refund and Returns Policy

Digital Products

All products sold on this website are digital sheet music files in PDF format. No physical products are shipped.

Because our products are digital downloads, purchases are intended for personal use unless otherwise stated on the product page.

Due to the nature of digital products, we generally cannot accept returns or exchanges after a file has been downloaded or accessed.

However, nothing in this policy limits or excludes any mandatory consumer rights or legal rights that may apply to your purchase under the laws applicable to you.

Refunds

If you are experiencing a problem with your purchase, please contact us before requesting a refund whenever possible. We will do our best to resolve the issue.

A refund may be considered in situations such as:

A refund is required under applicable consumer protection laws.

You received an incorrect sheet music file.

The purchased file is corrupted or defective.

You are unable to access or download the purchased file due to a technical problem.

You were charged incorrectly or more than once for the same purchase.

Right of Withdrawal

If you are a consumer in a jurisdiction where a statutory right of withdrawal or cooling-off period applies to digital purchases, you may be entitled to exercise that right subject to the applicable law and any legally required conditions relating to digital content.

Nothing in this policy is intended to restrict or waive any rights that cannot legally be excluded.

How to Request a Refund

To request a refund, please contact us through our customer support channel and provide:

Your name
The email address used for the purchase
Your order number
The name of the sheet music purchased
A brief description of the reason for your request

We may ask for additional information when necessary to locate or verify your order.

Please do not send your payment card number or other sensitive financial information by email.

Refund Processing

If your refund is approved, the refund will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

We will notify you by email once the refund has been approved or processed.

Technical Problems

If you experience difficulty downloading, opening, or accessing your sheet music, please contact us before requesting a refund.

We may be able to provide a replacement file or help resolve the technical issue.

Duplicate Purchases

If you accidentally purchase the same sheet music more than once, please contact us with your order details. We will review the situation and, where appropriate, arrange a refund for the duplicate purchase.

Sale and Discounted Products

Discounted or promotional products may be subject to the same refund rights and applicable consumer protection laws as regular-priced products.

Any limitation on refunds for promotional purchases will not apply where a refund is required by law.

Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with an order, please contact us through our customer support channel.

Please include your order number and the email address associated with your purchase so that we can assist you as quickly as possible.

Important: This policy applies to digital sheet music products sold through this website. Nothing in this policy is intended to exclude, restrict, or waive any consumer rights that are mandatory under applicable law.